FAQs

Walters has 2 branches open on Saturday. These locations are: Brea Branch and LAX. Brea and LAX are open from 7 a.m. to 11 a.m. Please know all branches close on holidays and holiday weekends.

Click here to see our lists of branch locations

If you've set up an account with one of our branches, we distinguish you as a Trade Account customer.

Click here to apply for a Trade Account with Walters.

Complete a Job Sheet and submit to your sales rep or directly to credit@walterswholesale.com

You can call and request to speak to your credit manager at 562-988-3100.

Once you log into your account on www.walterswholesale.com, click onto your name the upper right hand corner to see your account details. Click on “your orders” to see all orders placed online.

Yes, please email credit@walterswholesale.com with your account number and your preference.

Yes, you must have an account on our BillTrust Portal to pay your account online. Contact solutions@walterswholesale.com for assistance.

Yes, please contact your Trade Account Credit Manager at 562-988-3100 to set this up, or email credit@walterswholesale.com  *(Special Restrictions apply)

Yes, please contact your Trade Service Credit Manager at 562-988-3100 to set this up or email credit@walterswholesale.com  *(Special Restrictions apply)

Yes, as long as each person uses a unique email address.

Email e-commerce customer support immediately.

Click Login/Register and then Register.  You'll need your account number (can be found on any customer documents) and an invoice number to activate your account.

Yes, contact solutions@walterswholesale.com to find out more informations. 

Click Login/Register and then Forgot your Password.  Enter your email address and a password reset email will be sent to you.

Add items to your cart.  Click the cart (upper-right side of any page) and then “Go to Checkout”.  Proceed through checkout by clicking “Next” to move to the next step.  When you reach the Review & Payments page, click “Place Order” to submit your order.  You’ll then see an Order Confirmation page and receive an order confirmation via email.

Yes, fill out the form on our Request a Quote page. If you already have a Trade Account with Walters, contact your local branch or sales person. 

Not at this time.

Not available for immediate delivery. Please call your local branch to confirm availability.

We establish a line of credit for most of our customers but also accept Visa, MasterCard, Discover, and American Express. See our Payment Options page for more information.

Orders placed for stock items will ship next day when placed before 7 p.m. cutoff time. Any order placed after 7 p.m. may be delayed. Orders will be reviewed next  business day and shipped the following day.

We capture funds on a credit card when the order ships.

Trade Account customers use the same return process as they do today.  Non-account customers should contact e-commerce customer support. (See the Walters Return Policy)

No. Business account customers should contact their local branch for changes.  Non-account customers should call e-commerce customer support.

Non Trade Account should email e-commerce customer support with their order number and a short description of the issue. Business account customers should contact their local branch.

Trade account customers should contact their local branch for access to Billtrust, or connect to BillTrust. For help with BillTrust, contact solutions@walterswholesale.com.  Non-account customers should contact e-commerce customer support.

Click here to see our Terms of sales.

Online orders can not be canceled or changed, please follow our return procedure. Business account customers should contact their local branch for changes. Non-account customers should call e-commerce customer support.

After you sign in, the pricing that you are seeing is identical to that which you would get by calling us or stopping by one of our branches.

Trade accounts may use their account with Walters to purchase material on our website. New customers to the site, may use a credit card. (Payment Options)

You will not pay sales tax if you are tax exempt and are a Business Account Holder, as long as we have your tax exemption certificate on file before your order is placed.

If we do not have a tax exemption certificate on file, the following steps are needed to become tax-exempt:

1. Click the Login/Register button:
2. Fill in your First Name, Last Name, Email, Password, Account/Customer Number and Invoice Number
3. Email your tax exemption certificate to your local Sales Rep
4. Certificate must be provided before your order is placed.
5. Your Sales Rep will contact you to confirm when your certificate is on file.

Not in this release. Please check back soon.

Yes, via the order history page.

We only ship within the continental U.S., Hawaii, and Alaska. Please review our delivery policy for more information.

Trade account customers can select Truck delivery, UPS or will call.  Non-account customers can select UPS or will call. Please review our delivery policy for more information.

Yes, contact solutions@walterswholesale.com for more assistance.