Gift Card or Promo Card Policy

Rules & Regulations:

• Gift Cards may NOT be used to buy product online at this time
• Gift Cards may NOT be purchased on our website at this time
• Walters Gift Cards or Promo Cards may NOT be used to pay a customer account (shop or otherwise.)
• Walters Gift Cards or Promo Cards may NOT be used to purchase another gift card.
• Walters is not responsible if Gift Cards or Promo Cards are lost, damaged or stolen
• A toll free number and website are located on the back of each card to provide the consumer information on their balance.
• Walters Gift Cards do not expire and do not have any service or inactivity fees associated with them
• Walters Promo Cards expires 90 days after the card is activated.
• Promo Cards can only be activated at Walters Corporate Office. (please contact the Marketing Dept. for more information.)
• Walters Gift Cards and Promo Cards are NOT reloadable.
• Walters Gift Cards may only be purchased using: cash, credit card, or check.
• Counter people should ALWAYS check the balance on a Gift Card or Promo Card before issuing it or redeeming it for payment. Before you swipe, verify how much is on the card.
• Customers may NOT purchase Gift Cards on their accounts at the branch level.**
• Gift Cards can only be bought on Cash Accounts/ Cash Sale tickets. If a customer wishes to purchase other items (Material) with the Gift Cards that is okay; as long as they are going to pay with: Cash, Credit or Check.
• Credit Card purchases: please follow the Walters Credit Card Procedure
• Each Gift Card must be put on its own line in Eclipse as you must enter the 15 digit card number.
• In the Sales Screen the sales person must enter the dollar amount they wish to purchase otherwise the Total Screen will show as $0.
• Eclipse will NOT let you activate the same Gift Card or Promo Card twice.
• ONLY UPON REQUEST BY THE CUSTOMER: if the cash value on a Gift Cards (only) is less than $10, a customer could be given cash as change. The person at the branch would take the gift card and run the card for the remaining amount and tender cash instead.   *This rule does NOT apply to Promo Cards.
• Only Admins, Branch managers, or power users at each branch can activate Gift Cards.

Questions:

If you should have any questions, please contact Melissa Kobus at 562-988-3100 or via email at Melissa.Kobus@walterswholesale.com

• For customers looking to purchase Gift Cards on their shop account, they must contact Walters Credit Dept. a the Corporate Office. (restrictions apply)**